Main Pipes and Distribution

Under normal circumstance, water supply will be closed off to reduce water loss within 30 minutes after a report of leak/burst is received. Within 6 hours of receipt of report on leak/burst, repairs will be completed and the pipes flushed before water supply to customers is resumed.

The site of repairs will be reinstated to the original state before leaving the site. 

Service Lines

Under normal circumstance, water supply will be closed off to reduce water loss within 30 minutes after a report of leak/burst is received. Within 3 hours of receipt of report on leak/burst, repairs will be completed and the pipes flushed before water supply to customers is resumed.

The site of repairs will be reinstated to the original state before leaving the site.